Each day I am treated, via the day job gig, to both the best and worst of humanity. Customer service is one of those areas where you see both sides almost daily. Anyone who’s worked a job like this *ahem* in fact – MOST – people can attest to what I’m saying.
January is a lean month at my store, so staff is also trimmed down. Unfortunately, not all customers speak the language of reality. Today, one such customer chastised me for being the only person working in that drive thru (we have two), not grasping that I have absolutely no say over this. I should note, she was around 70, had her face stretched like a drum, and was wearing enough luminizer she looked like she was trying to pick up the Tin Man… so, source considered. It’s not like I can really say much back in that situation either, other than to point out that I was the only one working over there, to which she responded that I should tell customers – before they enter the drive thru – that I’m the only one in there… okayyy. Do they put brain damaging chemicals in that luminizer crap?
On the flipside – not even an hour after that, a customer told me quite earnestly to keep up the good work, that I was doing great. Weird how the universe sends out balancing weights against the ones that can knock us out of whack. Thanks, guy, whoever you are, for making this coffee wench’s day just a little better.
Also, next time you find yourself getting frustrated by speed of service, take into account whether there are actually enough people behind that counter to do the job you expect – one more staff member sometimes makes all the difference in the world.