I’m pretty fortunate, the coffee shop I work at has plenty of decent customers. I don’t deal with a lot in the way of nasty people – occasionally though, they do come out of the woodwork.
Today was one of those days apparently. A customer dumped his trash in the garbage can before the speaker in our drive thru, then hastily sped through and to the window, blowing past the speaker. The fact he did this, then pulled up to the window demanding we take his order after laughing at his own stupidity wasn’t quite bad enough I guess. While he was pulling up to the window I had already taken an order from some wonderful soul who understands how drive thrus work – then my headset started to beep again. I explained to the guy that I couldn’t just take his order at the window because a line had formed behind him, and it wasn’t fair to them to have to wait. He first laughed like he didn’t believe I was saying “no” to him, then he drove away fast, shouting “WHAT A FUCKING BITCH!” I was annoyed, however I replied without missing a beat “Why, yes I am!”
Two orders after that, as it turns out, was him. His attitude at the window was completely changed, however, he even gave me a sorry not sorry apology. I explained again to which I got more complaining and “I just…”
Hey, folks? Not a good idea to insult people making your food/drinks.