Monday I start a new job.
I am excited, and nervous, and really just grateful I didn’t flub the interview. Also, apparently I understand technology a little more than I thought I did! Who knew?
I don’t mind slinging coffee, not at all. I don’t mind the majority of the customers, for some reason, coffee shop customers tend to be more pleasant than say, fast food ones. What I mind is the way that I was treated there, as well as some of my coworkers. Hearing my supervisor muttering while standing roughly 3 feet from me (as I’m running in circles doing several jobs at once) “Nobody fucking does anything around here!” was the straw that broke the camel’s back.
A week later and I have a new job, which allows me to use more of my skills than just coffee preparation – and learn a bunch of new ones. For the first time in quite some time, I’m excited about my day job.
Maybe I’ll have enough energy left to actually create too. Being happy tends to make it happen.
I’m pretty fortunate, the coffee shop I work at has plenty of decent customers. I don’t deal with a lot in the way of nasty people – occasionally though, they do come out of the woodwork.
Today was one of those days apparently. A customer dumped his trash in the garbage can before the speaker in our drive thru, then hastily sped through and to the window, blowing past the speaker. The fact he did this, then pulled up to the window demanding we take his order after laughing at his own stupidity wasn’t quite bad enough I guess. While he was pulling up to the window I had already taken an order from some wonderful soul who understands how drive thrus work – then my headset started to beep again. I explained to the guy that I couldn’t just take his order at the window because a line had formed behind him, and it wasn’t fair to them to have to wait. He first laughed like he didn’t believe I was saying “no” to him, then he drove away fast, shouting “WHAT A FUCKING BITCH!” I was annoyed, however I replied without missing a beat “Why, yes I am!”
Two orders after that, as it turns out, was him. His attitude at the window was completely changed, however, he even gave me a sorry not sorry apology. I explained again to which I got more complaining and “I just…”
Hey, folks? Not a good idea to insult people making your food/drinks.
Each day I am treated, via the day job gig, to both the best and worst of humanity. Customer service is one of those areas where you see both sides almost daily. Anyone who’s worked a job like this *ahem* in fact – MOST – people can attest to what I’m saying.
January is a lean month at my store, so staff is also trimmed down. Unfortunately, not all customers speak the language of reality. Today, one such customer chastised me for being the only person working in that drive thru (we have two), not grasping that I have absolutely no say over this. I should note, she was around 70, had her face stretched like a drum, and was wearing enough luminizer she looked like she was trying to pick up the Tin Man… so, source considered. It’s not like I can really say much back in that situation either, other than to point out that I was the only one working over there, to which she responded that I should tell customers – before they enter the drive thru – that I’m the only one in there… okayyy. Do they put brain damaging chemicals in that luminizer crap?
On the flipside – not even an hour after that, a customer told me quite earnestly to keep up the good work, that I was doing great. Weird how the universe sends out balancing weights against the ones that can knock us out of whack. Thanks, guy, whoever you are, for making this coffee wench’s day just a little better.
Also, next time you find yourself getting frustrated by speed of service, take into account whether there are actually enough people behind that counter to do the job you expect – one more staff member sometimes makes all the difference in the world.